Contact
Talk to the right team
Four routes, so your message reaches somebody who can actually answer it rather than a shared inbox that forwards it on.
Get in touch
Who to write to
Rider support
For anything about an active or recent trip, open it under Trips and choose help first — it reaches us with the ride attached and is answered fastest.
Driver support
Verification, documents, going online, earnings and payouts. The driver portal answers most of these directly.
Fleet and business enquiries
Registering vehicles, corporate employee travel, and same-city deliveries at volume.
General and press
Partnerships, media enquiries, and anything that does not fit the routes above.
Statutory
Grievance officer
As required under India's Information Technology Rules, 2021, a designated grievance officer reviews complaints about content or conduct on the platform.
Name: to be appointed before public launch
Email: grievance@chale.in
Registered address: to be published with the officer's appointment
Until the appointment is published, grievance@chale.in is monitored and every complaint sent there is recorded and answered.