Ambulance — Emergency patient transport
Basic patient transport or advanced life support, dispatched ahead of other requests and never surge-priced.
If a life is at risk, call 108 first. Chale is a transport platform, not a medical service, and it does not replace the state emergency number. No clinical outcome is promised here.
What you get
Options and capacity
These are the default categories. When you book, the app shows the list that is actually live in your city, with its fare.
Ambulance — basic
Patient transport with a trained attendant on board.
Patient + 1 attendantAmbulance — advanced life support
Cardiac monitor, oxygen and a paramedic on board.
Patient + 1 attendantWhy Chale
What is different about Chale Ambulance
Dispatched ahead of everything else
An ambulance request goes to the front of the dispatch queue by design, ahead of rides and parcels. This is a rule in the platform, not a promise made on a page.
Never surge-priced
Demand modifiers are not applied to ambulance bookings. An emergency costs the same at 3am in the rain as it does on a quiet afternoon.
Two levels of care, priced separately
Basic transport and advanced life support are separate categories with separate fares, so you choose knowing what each one is.
Someone to reach
Your emergency contacts are on your account, and the trip can be shared with them from the ride screen while it is happening.
What Chale does not claim
Being clear about the limits
An emergency is the worst moment to discover a service was oversold. So, plainly:
No response-time guarantee
Chale does not promise an arrival time. You see a real estimate from a real route, and it can change with traffic.
No medical advice
Nobody at Chale will advise you on treatment. Ask the crew, the hospital, or 108.
Availability is real, not assumed
If no ambulance is available in your service area, Chale says so immediately instead of leaving you waiting on a request that will not be met.
How it works
Your first booking, step by step
Call 108 if life is at risk
Do this first. Then book transport here.
Set the patient’s location
Use your GPS if you are with them.
Set the hospital
Search for the destination hospital by name.
Choose the level of care
Basic transport, or advanced life support.
Confirm and share
Share the live trip with family while it runs.
Safety
On every trip
Only capabilities that are actually built into the platform are listed here.
Emergency contacts saved on your account can be reached during the trip.
The live trip can be shared with family from the ride screen.
Ambulance captains and vehicles go through the same document verification as every other Chale vehicle.
Chale makes no clinical promise. It moves a patient; treatment is the hospital’s and the crew’s.
Questions
Frequently asked
Should I book here or call 108?
If a life is at immediate risk, call 108 first — it is the state emergency service and Chale does not replace it. Chale ambulance booking is for getting a patient to hospital when you need transport you can see and track.
What is the difference between the two ambulance types?
Basic is patient transport with a trained attendant. Advanced life support adds a cardiac monitor, oxygen and a paramedic on board. They are separate categories with separate fares.
Is an ambulance more expensive during a rush?
No. Demand-based pricing modifiers are never applied to ambulance bookings — that is a platform rule, not a seasonal promise.
Can I book an ambulance for someone else?
Yes. Set the patient’s location as the pickup and the hospital as the destination. You can share the live trip with whoever is with them.
Book Ambulance with Chale
Enter your mobile number to continue. New customers are guided through account setup automatically.